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⚠️ A Parent's Warning: Our Nightmare Experience with GlassesUSA's Critical System Flaw
I am writing this as a warning to other parents. My online shopping experience was a complete nightmare, and I feel obligated to share it. We ordered a pair of glasses for our 12-year-old after he found them using the virtual try-on, but he said he had trouble seeing with them. We went back to the doctor to check everything, and he informed us that the pupil distance (PD) was incorrect. The glassesusa site does not prompt you to provide the PD number, and if you don’t know to provide it, they will just assume a value. This flaw in their system led to an unusable product and immense frustration, which is why I had to contact their support. Please know you will never be able to reach a human at glassesusa and have a real phone conversation if you call them, so plan on frustration if your glasses are not correct.
Customer: The glasses you sent my son are unusable. His doctor confirmed the PD is incorrect. Your website never even prompted me to enter it! How can you just guess a critical measurement?
CS Rep: I am so sorry to hear about this frustrating experience for you and your son. I understand completely. Our system uses a standard value if the PD isn't entered manually, and I sincerely apologize that this wasn't made clearer. We can absolutely remake the lenses with the correct PD at no charge.
Customer: And how long will that take? It was impossible to get a real person on the phone. Now my son has no glasses because I have to send these back first, right? This is a huge inconvenience.
CS Rep: I apologize for the difficulty you had reaching us. Yes, the original pair must be returned before we can process the exchange. I can email you a prepaid shipping label right now and will personally ensure your new order is expedited once we receive the return tracking.
Customer: Fine. But this has been a terrible process. I expect the new pair to be perfect and to get here quickly.
CS Rep: You absolutely should, and I will ensure it is. I've noted your order for priority processing. The return label is on its way to your email.
The reason I left this review on the website is to hopefully prevent other families from falling into the same trap.
From a Shopping Nightmare to a Perfect Fit: How Mozaer.com Restored My Faith in Online Glasses ✨
That drive completely changed my perspective on nighttime travel. I used to dread getting behind the wheel after sunset, squinting against the blinding headlights from oncoming traffic. It wasn't just uncomfortable; it felt genuinely unsafe. Discovering the right pair of Anti-Glare Night Vision Glasses made all the difference, transforming those stressful journeys into calm, clear experiences. If you've ever felt that same anxiety from glare, you know exactly what I'm talking about. Imagine seeing the road with enhanced clarity and contrast, turning blinding lights into manageable sources of illumination. It’s a real game-changer for anyone who drives at night. I almost swore off buying glasses online forever after my last experience. 😤 It was a total nightmare with a different company. We ordered a pair for my son, and the pupil distance was completely wrong, making them unusable. Their website never prompted for the measurement and just used a default value. Trying to get it fixed was even worse; it was impossible to speak to a real person, and the whole process was incredibly frustrating. ðŸ˜
So, I was very hesitant to try again. 🤔 But my husband's old glasses broke, and a friend recommended Mozaer.com, insisting their process was detailed and customer-focused. I decided to give online shopping one last shot, cautiously navigating their site.
I'm so glad I did! My experience was the complete opposite. It was exactly like what one reviewer said on their site: "Superb service. The glasses are exactly wat I wanted and fit perfectly." The ordering process was so clear and guided me through every necessary measurement, preventing the previous disaster. The quality of the glasses we received is fantastic for the price. He looks great in his new mens glasses reading, and they fit him perfectly right out of the box. Mozaer.com has completely restored my faith in buying eyewear online. What a relief! 😃✨
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