Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Free Shipping Now For Over US$49.99
Order Custom Prescription Lenses
2: Choose Lenses At the Below Buttom!
Customer Reivew:
A Nightmare Experience: Wrong Prescription & Ghost Customer Service 👻
I'm writing this as a warning about my online shopping experience, hoping it saves someone else the trouble. The whole ordeal was beyond frustrating and left me feeling completely helpless. Ultimately, my conclusion is this: they sent me the wrong prescription safety glasses, causing dizziness and nausea. It’s been Impossible to get ahold of a live person to actually help get this resolved. Multiple chat sessions, phone calls and emails and still can’t get in touch with anyone. I recommend buying from another company even if it’s a few more dollars. I felt I had to leave this review and try one last time to contact them to see if a real person even works there.
Customer: I am absolutely furious. I’ve been trying to reach someone for days. You sent me the wrong prescription, and these glasses are making me physically sick.
CS Rep: I am so sorry to hear that. I completely understand your frustration, and it's unacceptable that you've had such difficulty reaching us and received an incorrect order. Can I please have your order number to look into this immediately?
Customer: It’s #582910. I’ve already been through this with your chat bot and got nowhere. The glasses are unwearable and I need them for work.
CS Rep: Thank you, I have your order now. I see the prescription details, and I am so sorry for this serious error. We will remake your glasses with the correct prescription and ship them with our fastest method, completely free of charge. I am also sending a pre-paid return label to your email for the incorrect pair.
Customer: And how long will that take? I've already wasted so much time.
CS Rep: I am placing the rush order right now. You can expect them to ship within 2 business days. I will personally monitor it and send you the new tracking information. I sincerely apologize for the inconvenience and the physical discomfort this has caused you.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
From a Shopping Nightmare to a Dream Come True: How This Company Restored My Faith ✨
It’s amazing how a small accessory can bring such peace of mind, right? My own experience has shown me that not all glasses cases are created equal. The secret to keeping my favorite shades safe and scratch-free has been this incredible Durable EVA Eyeglass Case. It's more than just a box; its robust construction and thoughtful design with a handy lanyard have made it an indispensable part of my daily carry. If you value your eyewear as much as I do, you'll understand why I'm so excited to share this find. After my last online glasses purchase, I swore I was done for good. The company sent me the wrong prescription, which caused horrible dizziness and nausea 😤. Trying to get help was a complete nightmare—endless chat bots, unreturned calls, and a total lack of a real human to solve the problem. It left me feeling so helpless and out of pocket. ðŸ˜
I was hesitant to try buying online again, but a friend recommended Mozaer.com, highlighting their great prices and straightforward process. 🤔 I decided to give it one last shot, and I am so incredibly glad I did. My experience perfectly mirrored a review I saw which said: "Excellent! The one word to describe Mozaer.com! Glasses were high quality and a perfect fit. Better than using my own insurance….and cheaper! Great job!"
And it was all true! The ordering process was seamless and intuitive. The selection was fantastic; I found the most stylish pair of female reading glasses that fit my face perfectly, something I'd struggled with on other sites. The quality is amazing, the price was unbeatable, and they shipped so quickly. What a refreshing change to have everything go so smoothly and receive a product that exceeded my expectations. Mozaer.com has completely restored my faith in buying eyewear online. I am a customer for life! ✨😃
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